CHECK OUT NEW COOL STUFF
I DON’T HAVE AN ACCOUNT
CREATE AN ACCOUNT
Cart:
You have no products in your cart
Total
Go to cart See what’s new
HOW TO RETURN YOUR ORDER?
14 days return policy
14 days return policy
You have 14 days from the delivery date to return your order.
1. Fill in the return form
1. Fill in the return form
Click here to print out and fill in the form and place it in the package with items you want to return.
2. Prepare the return package
2. Prepare the return package
The returned items can not be worn and should have all the tags in place. REMEMBER: Include the return form in the package.
3. Send the package
3. Send the package
Send the package to the following address. You choose the delivery method and cover the cost of returning the products.
REMEMBER: we do not collect COD (Collect On Delivery) packages sent at the expense of the store and packages sent to any Parcel Pick up points.

LOCAL HEROES
Bruzdowa 56
02-991 Warsaw
POLAND
phone no. +48 575005207
e-mail: [email protected]
 
Products purchased online should be returned to our warehouse (address above).
Products purchased in one of our LOCAL HEROES flagship stores should be returned directly in the shop, where they were purchased.
4. Receive the refund
4. Receive the refund
We will refund you within 14 business days from the arrival of the product to our warehouse.

We don't offer exchanges of products. If you need a different size or model, please process a return of your initial order and place a new order for the chosen products.

You can return a product within 2 years from the date of purchase if the products does not match the description, is incomplete or you discover a manufacturing fault. 
If you wish to return a damaged item, please send us an e-mail at [email protected] providing a photo of the fault and a short decription of your claim. We will guide you through the process and ask you to fill out the form.

Please send the product with the form to the address below:

LOCAL HEROES
Żwirowa 68
05-090 Puchały
POLAND
phone no. +48 575005207
e-mail: [email protected]


After we receive the damaged product, we will inform you about our decision via e-mail within 14 days.

 

We don't accept a return of a damaged item claim if the product:

  • has signs of normal wear and tear 
  • has a mechanical damage
  • wasn't fitted properly
  • has self-performed repair signs
  • wasn't used according to the intended use
  • wasn't washed according to washing instructions 
  • wasn't ironed with proper temperature
  • has food stains
  • has stains caused by contact with a disinfected surface (COVID-19)