Contact us at [email protected] and ask about the status of your order. Make sure to include the order number and your full name.
You can cancel your order only if it's not yet ready for shipping. Contact us at [email protected] and ask for the cancellation of your order. Make sure to include the order number and your full name.
Due to a large amount of orders being processed in our warehouse, unfortunatelly we can't merge two orders into one package. Each order will be sent in a separate parcel.
If the e-mail address provided in the order is correct, the order confirmation will be sent to this e-mail (please also check any spam folders in your inbox). If you haven't received your confirmation, drop us an e-mail at [email protected].
You will receive the refund within 14 days from the cancellation date.
If the payment process failed, within 24 hours (Mon-Fri) we will send you a link which you can use to process the payment once again. In this circumstance there's no need to place a new order with the same products.
Domestic delivery is processed with InPost Courier and Paczkomaty InPost. International delivery is processed with Air Mail and Fedex. Click here to read more about delivery options and prices.
Yes, we offer international delivery to most countries in the world. Click here to make sure that we offer shipping to your country.
We offer free domestic delivery above 399PLN and free international delivery above 100EUR/200EUR (click here to see the prices per country).
Domestic delivery are processed by InPost Courier and Paczkomaty InPost. International delivery is processed with Air Mail and Fedex and the shipping costs differs depending on the country. Click here to read more about delivery options and prices.
Domestic orders are being delivered within 1-3 business days. Usually all international orders take up to 3-5 business days to arrive. During special promotions and sale offers delivery time may be longer.
We accept payments by card (all major credit and debit are accepted), Apple Pay and Google Pay.
If the payment process failed, within 24 hours (Mon-Fri) we will send you a link which you can use to process the payment once again. In this circumstance there's no need to place a new order with the same products.
During filling in the delivery address in your order, check the box 'I want a VAT invoice' and provide the details for your invoice. If you didn't check this box before fulfilling your order, please send us the details for your invoice, your full name and order number to [email protected]
You have 14 days from the delivery date to return an item. If you wish to proceed with the return, please fill out this form and send the package with a proof of purchase to the following address:
LOCAL HEROES
Bruzdowa 56
02-991 Warsaw, Poland
Products purchased in one of our LOCAL HEROES stores should be returned directly in the shop. Click here to see opening hours of our stores.
The returned items can not be worn and should have all the tags in place.
The return form can be downloaded here.
We will refund you within 14 business days from the arrival of the product to our warehouse.
The customer covers the cost of returning the products.
We do not offer exchanges of products.
Click here for more information about return process.
Products purchased in our LOCAL HEROES store should be returned directly in the shop, where they were purchased. Click here to see opening hours of our stores.
Upon returning your order we will ask you to fill in the return form. If you processed the payment by card, please have any debit card on you so we can process the refund directly to your card.
Products purchased online should be returned to our warehouse. The returned items can not be worn and should have all the tags in place. If you wish to proceed with the return, please fill out this form and send the package with a proof of purchase to the following address:
LOCAL HEROES
Bruzdowa 56
02-991 Warsaw, Poland
The customer covers the cost of returning the products.
Click here for more information about return process.
If you wish to proceed with the return, please fill out this form and send the package with a proof of purchase to the following address:
LOCAL HEROES
Bruzdowa 56
02-991 Warsaw, Poland
The customer covers the cost of returning the products.
Click here for more information about return process.
The customer covers the cost of returning the products. Click here for more information about return process.
We will refund you within 14 business days from the arrival of the product to our warehouse.
Products purchased in our LOCAL HEROES store should be returned directly in the shop, where they were purchased. Click here to see opening hours of our stores.
Upon returning your order we will ask you to fill in the return form. If you processed the payment by card, please have any debit card on you so we can process the refund directly to your card.
We don't offer exchanges of products. If you need a different size or model, please process a return of your initial order and make a new order for the chosen products.
The returned items can not be worn and should have all the tags in place. If you wish to proceed with the return, please fill out this form and send the package with a proof of purchase to the following address:
LOCAL HEROES
Bruzdowa 56
02-991 Warsaw, Poland
The customer covers the cost of returning the products.
Click here for more information about return process.
You can return a product within 2 years from the date of purchase if the products does not match the description, is incomplete or you discover a manufacturing fault.
If you wish to return a damaged item, please send us an e-mail at [email protected] providing a photo of the fault and a short decription of your claim. We will guide you through the process and ask you to fill out the form.
We don't accept a return of a damaged item claim if the product:
has signs of normal wear and tear
has a mechanical damage
wasn't fitted properly
has self-performed repair signs
wasn't used according to the intended use
wasn't washed according to washing instructions
wasn't ironed with proper temperature
food stains
stains caused by contact with a disinfected surface (COVID-19)
You can download the damaged goods form here.
After we receive the damaged product, we will inform you about our decision within 14 days.
We try to avoid situations in which a damaged or incomplete product is shipped. However, if you have received a product with a defect, please email us at [email protected] so we can respond as quickly as possible and get you a new product.
If you received a different size or product than the one you ordered, please contact us at [email protected], so we can respond as quickly as possible and get you a new product.
Yes, you have 14 days from the delivery date to return an item. The returned items can not be worn and should have all the tags and hygiene protection stickers in place.
If you wish to proceed with the return, please fill out this form and send the package with a proof of purchase to the following address:
LOCAL HEROES
Bruzdowa 56
02-991 Warsaw, Poland
Products purchased in one ouf our LOCAL HEROES stores should be returned directly in the shop, where they were purchased. Click here to see opening hours of our stores.
The return form can be downloaded here.
We will refund you within 14 business days from the arrival of the product to our warehouse.
The customer covers the cost of returning the products.
We do not offer exchanges of products.
Click here for more information about return process.
You can use a discount code in the Order Summary section. When you're in cart, put the discount code in 'Have a discount code?' box and click 'Apply'.
If the code applies to products added in your cart, the price of your order amount will be reduced accordingly.
Remember: the discount code needs to be applied in your order, if you wish to use the discount. We're not able to apply the discount code, if you have already paid for the order.
Not every promotion is available both online and in one of our flagship stores.
If you're uncertain whether you can use a certain promo code online or in the store, contact us at [email protected]
If you want to change your password, go into My Account and click Settings. There we will ask you to provide your old password and apply a new password.
If you forgot the password to your account, click here to reset the password.
There you will be asked to provide the e-mail address used for the account. We will send you a link which will allow you to reset the password.