Nothing matters to us more than your trust so following the entry into force of the General Data Protection Regulation, also known as the ‘GDPR’, on 25 May 2018, this is to provide you with the key facts about that Regulation as well as information about the Controller of your personal information so that you are clear what information we collect from you, how we use that information and what your rights are to control that information.

Although the way we use your information has not changed, we have decided to amend our Privacy Notice to better explain the available options and the extent of control that you have.

What is GDPR?

This is an European Union Regulation that we are required to use as of 25 may 2018.This document aims to govern how personal information is to be handled across Europe.This includes the protection of information which relates to you. It is not intended to prevent all provision of personal information; indeed, we need such information to process your order or to send you updates on new products or discounts.The GDPR empowers you to have more control over what and how processes your personal information.

Who is the controller for your personal information?

Local Heroes Spółka z ograniczoną odpowiedzialnością with its registered office at ul.Świeradowska 44b, 02-662 Warsaw, Poland, Tax Identification Number 5213827418 (hereinafter “Local Heroes” or “We”) is the controller of your information.We have also appointed a Data Protection Officer to oversee the compliance of the processing of your personal information who can be contacted via email to [email protected] are also available on mail at the address given above.

What personal information do we process and how?

Personal information is all information that can identify you.In our case, we sometimes ask you to provide certain information when registering your Local Heroes account, making purchases or contacting Local Heroes Customer Service or when we ask you to send us some communication or with relation to your entry in Local Heroes events or competitions or while using our website at are your contact details, including your name and surname, email address, phone number, ship-to address and bill-to address, date of birth, purchase history, payment or credit card information, physical characteristics (such as a clothing size), personal preferences, including the wish list, and marketing and cookie preferences.

Why does Local Heroes process your data?

The primary basis for the processing is the fact that we need your information to process your sales agreement to deliver the ordered merchandise to you.The provision is voluntary but necessary in order to enter into an agreement.We also do that to keep you informed about the latest deals or promotions as we pursue what is known as the marketing purpose, based on the consent given to us.The provision of personal information for marketing purposes is voluntary.Once an agreement is made, several other obligations arise: accounting, logistics or tax obligations.Those are further purposes for which we process your information by engaging other entities, known as processors, to do that for us; these are: the warehouse preparing your order; the courier service delivering your shipment; the accounting issuing your invoice; the hosting provider who stores purchase details on its server and the like.Those service providers also guarantee processing in compliance with the standards introduced by the GDPR.

Retention period

Local Heroes will process your personal information for as long as is necessary to achieve the purposes set out in the Privacy Policy unless the applicable laws require retention of information for a longer period.This generally means that users’ personal information will be kept for the duration of the operation of a Local Heroes account.Personal information relating to product purchases are retained for a longer period of time to comply with the legal obligations (such as tax or accounting regulations or the civil law for warranty purposes).

What rights do you have under the GDPR?

First of all, you have the right to:

  1. receive information whether or not we process your information;
  2. access your personal information, e.g. you can ask for a copy of such information or receive details about the manner and purpose of processing and about the source from which your information originates; or
  3. request rectification or correction if any incorrect information or

request erasure or restriction of the processing of personal information but not for ever. If we process your information to enter into and perform an agreement or our processing is in compliance with the law, your request may be ineffective.If we process your personal information on the basis of a legitimate interest pursued by Local Heroes, you are entitled to object to the processing of your personal information.In particular, you have the right to object to the processing of information for direct marketing and profiling.

To the extent that your personal information is processed based on your consent, you have the right to withdraw your consent.

To use any of the above rights, please get in touch with us or with the appointed Data Protection Officer, using the contact information provided above.

You have always the right to complain to the supervisory authority dealing with personal data protection, i.e. the President of the Personal Data Protection Office, if you believe that your rights are violated.

We hope that we have managed to provide clarity on all issues that may be of interest to you.However, we encourage you to read our complete Privacy Policy.If you have any comments or questions as to how we use the information concerning you, do not hesitate to get in touch with us.We will be happy to help!